2nd Line IT Technician

About the Role

We are looking for an experienced IT professional to join our IT Department at Sygnature Discovery. As a 2nd Line IT Technician, you will play a vital part in delivering high‑quality IT support across the business, supporting all aspects of IT technology for end users and computers. You will act as an escalation point for 1st line support, helping to resolve more complex issues whilst providing guidance and mentoring to help develop the wider team's skills and capabilities.

This is a full‑time onsite position based at our headquarters in Nottingham.

• Provide general end‑user and computer support across scientific and business areas.
• Conduct rigorous troubleshooting and diagnosis for system issues, implementing effective solutions to maintain operational continuity.
• Respond to security incidents and investigations as required with leadership from the Security team.
• Perform vulnerability scanning and proactive remediation as required with leadership from the Security team.
• Lead the efficient and robust computer build processes for new hardware.
• Contribute to end‑user training via various formats including written guides, video resources and in‑person training.
• Create and manage external user accounts required for remote access such as Egnyte (cloud file storage) collaboration folders, including access controls, folder creation, and management of file stores.
• Oversee and manage users, computers, and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.

• Technical training with certification, or relevant experience is required.
• Experience managing and supporting users and computers in a business setting, Active Directory, Office 365 and a range of operating systems and applications.
• Good working knowledge of Microsoft and Linux operating systems.
• Good awareness of IT and data security requirements and best practices.
• Logical thinking with good prioritisation, analytical and critical thinking skills.
• CompTIA Core Skill qualifications are desirable.
• Microsoft Desktop Administrator Associate certification is desirable.

• 25 days annual leave (plus bank holidays)
• Private medical insurance
• Life insurance
• Employee assistance programme
• Enhanced family‑friendly policies
• Sygnature Group pension scheme
• 1 paid volunteer day per year