IT and SAP support technician

We are looking for an IT support technician with experience supporting SAP Business One (SAP B1), or similar ERP system, to join our IT team and support the businesss expanding use of SAP B1. You will join a small IT team and focus on day-to-day support of SAP B1 users, working with IT colleagues on SAP features and integrations, and contributing to broader IT support activities as required.

About Us Cole Fabrics PLC is a forward thinking and ambitious business with a head office based in Nottinghamshire. Our customers vary from beauty and skincare specialists, florists, chocolatiers, through to national and multinational fashion and retail clients from all over the world. We manufacture decorative ribbons, labelling ribbons, printed ribbons, bows and embellishments at our Nottingham, Preston and Far East sites.

Our expertise and experience in textiles and ribbons enables the development of products from raw fibres through to finished products. The company has grown steadily over the past 25 years from a single manufacturing site family-owned business to a global ribbon business with a comprehensive range of products and manufacturing capability. The role This is a full time hybrid role with regular on-site presence required.

Responsibilities include:

Ongoing SAP Support Act as the SAP B1 specialist within a small IT team and provide SAP B1 support. Work with SAP B1 support partner to troubleshoot and resolve system issues. Support development and continuous improvement within SAP B1. Contribute to the ongoing documentation of SAP B1processes and functions. Help to test system updates. Broader IT Support Contribute to day-to-day IT support activities as part of the wider IT team.

Collaborate with colleagues to ensure systems and infrastructure remain stable and effective. Person specification Proactive solution focused approach and willingness to take ownership of issues. Excellent analysis, attention to detail and problem solving skills. Ability to prioritise, investigate and resolve tasks independently. Ability to adapt to changing business needs. Excellent interpersonal and communication skills. Enthusiasm and passion for IT. Excellent documentation and reporting skills.

Essential criteria Minimum 2 years hands-on experience of SAP B1 or similar ERP in a Windows environment. Experience providing end user support in a predominantly Windows environment.

Experience of writing and supporting Microsoft SQL. Desirable criteria

Experience of SAP B1. Experience working in an international manufacturing environment.

Experience with common SAP B1 modules and add-ins.