Business Business Analyst

I am hiring for an experienced Business Analyst to support a major ERP transformation as my client moves from legacy systems to Microsoft Dynamics 365 and Business Central.

I am looking for a professional with deep expertise in Microsoft Dynamics 365 Business Central, who also has proven experience in delivering integrations with the wider Dynamics 365 ecosystem, such as Sales or Customer Service.

• Lead end-to-end process discovery across the commercial lifecycle
• Design and optimise the product catalogue, pricing models, and quoting processes within Dynamics 365 Sales
• Ensure alignment and integration between Dynamics 365 Sales and Business Central
• Translate business requirements into functional designs aligned to platform capabilities
• Challenge legacy processes and promote standardised, scalable solutions

• Define and document current and future-state process maps
• Functional requirements and user stories
• Support solution design decisions in collaboration with technical and delivery teams
• Drive process optimisation and automation using Dynamics capabilities

• Product catalogue and pricing structures
• Customer and contract data
• Data validation, transformation, and reconciliation
• Ensure clean and scalable data models across CRM and ERP

• Lead and support UAT, including test coordination and execution
• Issue triage and resolution
• Support cutover, go-live, and hypercare activities
• Ensure business readiness and successful adoption of new processes

Proven experience delivering end-to-end Dynamics 365 Business Central implementations, with strong expertise in Dynamics 365 Sales (CRM), including:

• Pricing and discounting models
• Quoting and proposal processes
• Deep understanding of quote-to-cash (Q2C) processes across CRM and ERP

Strong knowledge of Business Central modules, including:

• Finance
• Inventory & Warehousing
• Projects / Jobs / Resource billing
• Service Management

Strong capability in:

• Functional design and documentation
• Process improvement and standardisation
• Stakeholder engagement across business and IT
• Experience migrating from legacy or highly customised systems to Dynamics