IT Technician; 1st & 2nd Line

Salary: £28,000 - 35,000 per year

• Previous experience in a 1st and/or 2nd Line IT Support role
• Experience supporting Microsoft 365 environments
• Knowledge of Azure and Entra
• Experience working with service desk or ITSM ticketing systems
• Strong troubleshooting skills across hardware, software and remote support environments
• Familiarity with Intune, SCCM or similar endpoint management tools
• Experience supporting Microsoft Dynamics 365 CRM would be advantageous
• Understanding of ITIL principles or an ITIL certification would be beneficial
• Strong communication skills with the ability to build effective relationships with users across the business

• Provide 1st and 2nd line support for hardware, software and user issues
• Act as a first point of contact for IT incidents and service requests
• Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and One Drive
• Assist with Azure and Entra  administration, permissions and access management
• Manage and resolve tickets in line with agreed service levels
• Deliver excellent customer service and clear communication to end users
• Work collaboratively with the wider IT team to resolve technical issues and improve service delivery

• Azure
• Cloud
• CRM
• Hardware
• Support
• ITIL
• ITSM
• Microsoft 365
• Microsoft Dynamics 365 CRM
• Share Point
• Office 365

We are offering an excellent opportunity for an experienced 1st and 2nd Line IT Technician to broaden their technical exposure and take the next step in their career. You will join a growing organisation and play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications. This is an on-site role working five days a week near Colchester, with a salary of £28,000 to £35,000.

last updated 28 week of 2026