Customer Support Coordinator

At Infinity Energy Services, we've been designing and installing solar PV, battery storage and heat pump systems across the South since 2011. As an MCS-accredited installer, we work with some of the industry's leading technologies, including Tesla Powerwall, Fox ESS and Sigenergy. As more homes and businesses make the switch to clean energy, the number of systems we support continues to grow.

We're looking for a Customer Support Coordinator to join our friendly operations team and help deliver an outstanding aftercare experience to our customers. This is an excellent opportunity for someone who enjoys solving problems, working with people and wants to build a long-term career in one of the UK's fastest-growing industries. About the Role You'll be the first point of contact for customers once their renewable energy system has been installed.

Whether they're getting set up, have a technical question or need support resolving an issue, you'll ensure they receive a professional, friendly and efficient service from start to finish. Working closely with our operations team, installers and manufacturers, you'll coordinate support requests, keep customers informed throughout the process and help ensure every issue is resolved as quickly as possible. What You'll Be Doing:
Managing incoming customer enquiries and support tickets relating to solar PV and battery storage systems Assisting customers with system setup and basic troubleshooting Raising and managing warranty claims (RMAs) with manufacturers through to resolution Scheduling installers to attend customer sites for remedial works where required Keeping customers updated throughout the support process and ensuring excellent communication at every stage Liaising with suppliers, manufacturers and internal teams to resolve technical issues Supporting the wider operations team to ensure projects and service requests run smoothly Maintaining accurate records using internal systems Benefits Competitive Salary – Reflective of your skills and experience.

Career Progression – Opportunities to grow as we grow, with clear development pathways. Generous Holiday Allowance – 25 days of annual leave plus bank holidays. Private Medical Insurance – Vitality cover and 24/7 GP access for peace of mind. Wellbeing Perks – Discounted gym memberships to help you stay active and healthy. Team Culture – Regular team-building events that make work enjoyable and collaborative.

Ongoing Training – Continuous learning and professional development opportunities. Supportive Environment – A team-focused culture where your voice matters and your contributions are valued. Requirements This role is ideal for a recent graduate, preferably with a background in engineering or another technical discipline, who is looking to build a successful career in the industry from the ground up. While a technical foundation is beneficial, what matters most is that you're organised, an excellent communicator, and genuinely committed to delivering a positive experience for the people you work with.

If you're eager to learn, develop your skills, and take on responsibility in a supportive environment, we'd love to hear from you. Essential

Skills & Experience:

Excellent communication and customer service skills Calm, patient and professional under pressure Highly organised with excellent attention to detail Comfortable using computer systems and learning new software Strong problem-solving skills with the determination to see issues through to completion Able to manage multiple priorities in a busy environment Desirable: A degree in Engineering or another technical discipline An interest in renewable energy or sustainable technologies Previous experience in a customer support, service or administrative role Confidence working with technical information, numbers and data