Tenant Data Collection Officer

Location: Nottinghamshire

Aatom Recruitment is looking for Tenant Data Collection Officer on behalf of a Local Authority.

Job Title:

Tenant Data Collection Officer
Contract Duration: 3 Months
Hours Per Week: 37

Role

Purpose:

* Identify gaps in data within Housing systems.

* Gather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems.

Main

Duties and Responsibilities:

* Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details.

* Produce reports on tenant data and identify gaps.

* Gather tenant information through various methods, including surveys, interviews and document reviews.

* Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times.

* Generate surveys utilising Microsoft Office and web-based forms and liaise with internal colleagues to promote the benefits of completion.

* Provide excellent customer service, signposting tenants to relevant information as required.

* Communicate with tenants regarding data collection processes and ensure transparency.

* Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency.

* Ensure proper consent is obtained for data processing activities and manage consent preferences.

* Apply data minimisation principles to only collect and retain necessary information and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR).

* Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service