Service Introduction Manager

Nottingham (Hybrid – 3 days week on site)

6 Month Initial Contract (Inside IR35)

We currently require an experienced IT Service Design & Transition Specialist to lead the rollout of new digital services into live operations for a retail client based in Nottingham. You will bridge delivery teams and live support to ensure every release is resilient, scalable, and fully prepared for day one operations.

• Lead the operational readiness lifecycle, establishing service acceptance criteria, support models, and run books.
• Partner with senior leadership, internal delivery teams, and third-party vendors to coordinate seamless handovers.
• Implement ITIL-aligned transition frameworks across both Agile and Waterfall project streams.
• Negotiate SLAs, OLAs, and support agreements while mitigating operational risks during dual-running and migrations.
• Oversee change adoption strategies to minimize service disruption during go-live.
• Help shape the evolution of Run Ops and operational support structures.

• Management level experience focused on Service Design and Transition.
• Strong ITIL framework knowledge with practical experience across cloud environments, microservices, and API architectures.
• Proven track record supporting complex digital, web, or cloud re-platforming projects.
• Accomplished stakeholder manager with experience leading teams and influencing executive level decision makers.
• Familiarity with migration challenges, including system integrations, data mapping, and continuous service improvement.
• Proficient with Jira, Confluence, and SharePoint.