Delivery Manager - Release Management

Location:

UK
- Nottingham | Job- | Contract type:
Standard | Business Unit:
Information Technology Life on the team

Location:

Nottingham

Hours:

37.5 per week

Full-time Office based (Role Type:
Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team / Service Overview The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades.

Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations.

What you’ll doAs a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period. The Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery. Customer facing activities – 30%
Overall delivery of the Evergreen Service to customer

Stakeholder management

On site customer visits – as required

Production of MI and dashboard reportsSLA and contractual delivery

Understands and engages customer ITIL process

Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders

Provide weekly and contractual reporting, closure, lessons learnt

Identifies Presales opportunities and service improvement

Overall Deployment accountabilities - 60%
Pre-requisites for release are understood and completed to ensure estate is ready

Production and ownership of project/deployment plan Changes
- Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant1st point of escalation

Recommends and manages updates and configurations to process and Verdant tooling

Understands reporting data sources

Proactively manage exceptions and challenges relating to Feature Release deployments

Production of Management Information where required (KPI’s / SLA’s)
Collaboration with all Evergreen team members

New Customer/Rotation – 10%
Manages on-boarding process and identifies any gaps New customer adoption / acceptance into service

What you’ll need Previous Release or Project management relating to software or patch deployment is preferred

Methodical thinker with proactive planning experience

Ability to work under pressure and adapt quickly

Self-motivated, able to work off own initiative or as part of a team when required

Demonstrated ability to coordinate cross-functional work teams toward task completion

Ability to take ownership of, and progress escalations through to resolution

Committed to client satisfaction and ownership of issues

Excellent interpersonal skills and the ability to communicate at all levels

Demonstratable presentation skills3+ years of Project management (or similar proven responsibility)
Prince2 Foundation & Practitioner certification.

ITIL Foundation certification

The ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Using you time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues.

You will also have the opportunity to help drive service improvement, automation and maturity.

Why should you join the Team at Computacenter You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the…