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Global Service Desk Lead | ITIL‑Driven Team Mentor
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-09-09
Listing for:
Rotork
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLAs.
You'll mentor analysts, coordinate daily activities, manage ticket flow to meet SLAs, and drive continuous improvement using Service Now and performance reporting.
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