ICT Cyber Security Apprentice

ICT Cyber Security Apprentice

Joint Headquarters, Sherwood Lodge, Nottingham, NG5 8PP

• Full-time - 37 hours per week, Monday to Friday
• 24-month fixed-term contract
• National Minimum Wage/National Living Wage
• Dedicated apprenticeship course
• Agile and flexible working opportunities

Closing date: 23 September 2026

Are you passionate about technology and eager to develop your skills in IT? Do you want to help us keep our local community safe? Yes? This opportunity will be perfect for you!

We are looking for a passionate and motivated individual to join us as our next ICT Cyber Security Apprentice. This role offers a unique opportunity to develop hands‑on experience in delivering high-quality, security-focused ICT support. You will gain practical skills in supporting, monitoring, and securing a range of ICT systems and infrastructure, while developing an understanding of cyber security best practices and threat mitigation.

As an ICT Apprentice your development will be our priority, joining a dedicated apprenticeship course will give you the skills to set you up for the future.

• Experience first and second-line support as part of the ICT Security Team, ensuring high levels of service and support.
• Participate in the incident, service request, and knowledge management practices within the ICT Security function, learning and using appropriate ITSM tools.
• Escalate complex issues to the ICT Security Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience of maintaining ownership and communication.
• Develop experience of maintaining detailed and accurate documentation of NFRS ICT assets, configurations, incidents, problems, changes, known errors, and workarounds, ensuring adherence to industry standard procedures.
• Assist in ensuring agreed SLAs and KPIs are met, to maintain service quality and compliance with industry best practice. Helping identify and plan service improvement initiatives where appropriate.
• Triage, troubleshoot and resolve service requests and incidents, document and process changes related to ICT systems and software.
• To assist with the installation, configuration, and maintenance of ICT systems and software to ensure security, resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews.
• To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes, account setup and equipment provisioning.
• Develop the capability to undertake security risk assessments, generate remediation plans and provide recommendations in-line with industry best practice.
• To gain experience in the monitoring and maintenance of the performance, security, and integrity of systems and software. Perform regular maintenance, upgrades, and configuration audits. Triage security issues and threats, ensuring minimal disruption. Monitor alerts and respond to issues.
• To gain experience in ensuring adherence to security best practices across systems and software in conjunction with the ICT Security Manager.
• Provision of administrative support, such as processing invoices and creating training materials.
• Contribute to the continuous improvement of ICT processes and knowledge base.
• Support ICT service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises.
• Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement.
• Work collaboratively to ensure that all ICT Department projects are delivered in-line…