Lead UX Designer

Role: UX Design Lead

Contract:

12 Month Fixed Term Contract (with potential extension to 24 months subject to programme scope)

Shift Pattern:
Full Time

Hours:

37.50

Recruitment Partner:
Matthew Nelligan

Join us at Boots to be part of transforming the digital future of Boots! We’re seeking a motivated UX Design Lead to join our brilliant UX team. At Boots, our UX mission is to create seamless, enjoyable, and accessible user experiences, across retail and healthcare sectors. By prioritising human insight, we drive outstanding results and make a meaningful impact on our business.

This is a hands-on senior UX role where you'll own and personally conduct UX activities across the full User-Centred Design (UCD) lifecycle, from discovery and research through to concept development, prototyping, testing, validation and delivery. Operating with a high degree of autonomy, you'll define the UX approach, manage stakeholders, influence senior leaders and drive evidence-based decisions, ensuring solutions are intuitive, inclusive, accessible and grounded in user needs.

• Hands-on across full UCD lifecycle:
  Operating as a full-stack UX practitioner, across the full User-Centred Design process. From discovery and user research through to journey mapping, information architecture, interaction design, prototyping and usability testing. Comfortable delivering the work yourself and adapting to the needs of the project(s).
• Own and deliver the UX workstream:
  Take end-to-end ownership of a UX workstream, defining the UX approach, plan the work, track process and deliver the UX activities. Proactively managing timelines, risks, dependencies and stakeholders to ensure successful delivery with minimal supervision.
• Research and problem definition:
  Conduct research, uncover user needs and pain points, and use insights to define problems, opportunities and clear evidence base for decision-making.
• Design and validation:
  Create journeys, wireframes, prototypes that solve customer and business problems. then validate solutions through testing and user feedback.
• Stakeholder management and influence:
  Build strong relationships and influence decisions through evidence-based recommendations and clear UX rationale.
• Communication and storytelling:
  Translate user needs, insights and UX recommendations into compelling stories that drive action. Communicate confidently with stakeholders at all levels, including senior leadership, tailoring your approach to suit different audiences.
• Quality and consistency:
  Deliver high-quality UX outputs that balance user needs, business goals, technical feasibility and accessibility requirements. Work within Boots’ User-Centred Design process and design system, helping to continuously improve them where appropriate.

• Senior UX practitioner:
  Significant experience (6-8years) delivering UX work on digital experiences. With experience and skillset that spans the full UCD lifecycle, including user research, discovery, journey mapping, information architecture, interaction design, prototyping, user testing and delivery. With supporting portfolio (or case studies) to demonstrate end-to-end ownership, independent delivery and measurable outcomes.
• Autonomous workstream ownership:
  Comfortable working with ambiguity, defining the UX approach, planning activities and managing timelines, risks and dependencies with minimal supervision.
• Research and insight-led approach:
  Confident performing and using research, analytics and customer insight to insight to define problems, identify opportunities and validate solutions. Communicating evidence to drive decision-making and advocating for user needs.
• Communication and storytelling:
  Excellent presentation, facilitation and storytelling skills, with the…