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SaaS Platform Support Analyst: Proactive Troubleshooter

Job in Nottingham, Nottinghamshire, NG1, England, UK
Listing for: Pearson Whiffin Recruitment Ltd
Full Time position
Listed on 2026-10-06
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, SaaS Sales
Salary/Wage Range or Industry Benchmark: 32000 - 46000 GBP Yearly GBP 32000.00 46000.00 YEAR
Job Description & How to Apply Below

Pearson Whiffin Recruitment Ltd is seeking an IT Platform Support Analyst to join our technology team. You will be the main contact for platform-related support, investigate incidents, monitor health, and collaborate with cross-functional teams to ensure reliable, high-quality service.

A proactive, analytical approach and excellent communication are essential to succeed. Ideal candidates will have 2+ years in technical or platform support, SaaS experience, and strong problem-solving skills to

We are currently recruiting a SaaS Platform Support Analyst:
Proactive Troubleshooter for our team in England, United Kingdom.

This is a strong role to take on the SaaS Platform Support Analyst:
Proactive Troubleshooter role at Pearson Whiffin Recruitment Ltd.

As a SaaS Platform Support Analyst:
Proactive Troubleshooter, you will play an important part at Pearson Whiffin Recruitment Ltd in England, United Kingdom.

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