Senior Systems Analyst

6-month fixed-term contract

35 hours per week (full time)

London, Coventry, Manchester or Edinburgh

Circa £60,000 pro rata, depending on skills and experience

Circa £53,000 pro rata, depending on skills and experience

Digital Product Manager (Casework Support Tools), Information Technology

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues.

The Senior Systems Analysts are directly responsible for a number of our core casework-facing business applications, which requires working collaboratively with the wider Business Applications Team.

As a senior member of the team, you’ll provide specialist in-depth direction on the development and maintenance of our Casework Support Tools (in Microsoft Power Platform).

The role will help develop and promote improved Casework Support Tools and associated templates across the organisation. This work crosses the whole organisation – working with subject-matter experts within casework and operational support, the wider IT department, knowledge teams and communities, and other enabling functions.

You’ll deputise for the Digital Product Manager (Casework Support Tools) in their absence and assist them with project workload including leading on delegated work items and projects. Using your experience, you’ll coach and mentor the Systems Analysts to ensure that their delivery and support is of high quality.

You’ll have an expert technical knowledge of Microsoft Power Platform (specifically Power Apps and Power Automate) that the organisation uses to create and maintain these tools. You will also have some knowledge of underlying database platforms, such as SQL or Dataverse.

• Leading the design, development and continuous improvement of complex casework support tools and document templates, translating business requirements into effective technical solutions that help caseworkers deliver fair, consistent and efficient outcomes for customers
• Driving innovation and automation across the organisation, working closely with stakeholders to identify opportunities for process improvement, streamline workflows and maximise the value of digital tools and systems.
• Providing technical leadership and team support, coaching and mentoring Systems Analysts, overseeing delivery quality, and acting as a subject matter expert in tool authoring, rule design and release management.
• Building strong relationships across the business and with external partners, collaborating with IT teams, senior stakeholders and software providers to ensure tools, templates and enhancements are delivered on time, to a high standard, and aligned with organisational priorities.

• Demonstrable experience in low-code app building (including being certified or trained on relevant software, such as Microsoft Power Platform, specifically Power Apps and Power Automate) and template authoring – possessing excellent technical skills, and is seen as an expert in both rule authoring and template authoring
• Advanced understanding of supporting software, particularly Microsoft Word, Excel and Visio, understanding the integration between different systems, and having a passion for…