Technical Support Manager
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-10-20
Listing for:
Investigo Change Solutions
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Location: Hybrid - Nottingham
Salary: up to £45,000
One of my clients is currently seeking a Technical Support Manager to join them as they go through a transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation.
Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. You'll also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience.
Key Responsibilities & Skills
- Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team.
- Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems and resolve customer queries.
- Own support SLAs and KPIs, using data and performance metrics to improve resolution times, service quality and customer satisfaction.
- Review and impro...
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