IT Support Engineer

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire IT Support Engineer

As an IT Support Engineer you will play a pivotal role in delivering top-tier technical support and service excellence. You will act as a trusted partner, utilising our modern technology stack to empower associates across both Windows and Mac platforms. In this role, you will focus on delivering a seamless and personable user experience by proactively addressing requests and resolving technical issues.

This position combines hands-on technical problem-solving with a customer-first mindset in a collaborative, fast-paced environment.

• Deliver exceptional customer service to internal end users, acting as a supportive and responsive point of contact to ensure high satisfaction and continuous office operations.
• Provide welcoming, customer-focused incident resolution in person at the IT bar and remotely.
• Manage user requests, service changes, and technical problems efficiently with clear, helpful communication.
• Identify and implement service improvements driven by end-user feedback and support trends.

• Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Work spaces), Mobile, VC (preferably Zoom) and digital signage platforms.
• Expertise in management tools including Intune, Jamf, Airwatch.
• Hands-on experience of Google Workspace
• Knowledge of Service Now, Jira and Confluence
• Effective communication with associates at all levels, both technical and non-technical.
• Ability to work autonomously whilst being part of a wider team

This is a permanent position based in our Nottingham Head Office. We’re big on collaboration and connection, so you’ll be based in our Nottingham office at least 3 days a week on Tuesdays, Wednesdays and Thursdays.

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• pension scheme
• bonus
• generous holiday entitlement
• private medical insurance
• season-ticket loans
• cycle to work scheme
• enhanced parental leave
• Open-plan work spaces and accessible facilities designed to inspire and support you
• fully-serviced gym
• subsidised restaurant
• mindfulness and music rooms

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

And we offer benefits that attract people at all ages and stages.

We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us.

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• Out Front – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used…