Senior Partner Solution Architect

The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community.

As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction.

In EMEA, you'll own a sub-region and lead in its local ecosystem. Shopify is merchant-obsessed; in this role you're partner-obsessed. You'll know your partners' businesses, see where the ecosystem is falling short, and build the plan to fix it — as a self-starter who doesn't need a brief to get moving.

Own a sub-region of EMEA end to end, becoming the go-to technical leader for Shopify in that local partner ecosystem

Map your region's partner landscape, identify where the capability gaps and unmet needs are, and build and execute a plan to close them

Translate Shopify's merchant priorities and product bets into concrete opportunities for partners — and bring the partner perspective back into a merchant-obsessed company

Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack

Deliver tailored technical training, onboarding, and consultations to selected partners

Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network

Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you're the voice of the partner ecosystem internally

Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks

Speak at and attend events to represent Shopify to current and prospective partners

Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform

Align with product and R&D on Shopify's roadmap and share partner feedback on released features

Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role

Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build

Deep and wide expertise of the Shopify platform and its application ecosystem and integrations

Strong API knowledge (REST and GraphQL) for enterprise integrations

Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders

Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions

Solid understanding of cloud-based technologies and SaaS fundamentals

Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences

Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better

A true self-starter — you don't wait for a brief. You spot the opportunity, shape the plan, and drive it through with minimal direction

Partner-obsessed — you understand how partners grow and make money, and you can translate what Shopify is building for merchants into opportunities partners can act on

Comfortable with ambiguity and able to prioritize competing demands without losing…