Technical Support Specialist

Are you passionate about solving technical challenges and providing exceptional customer support? Do you thrive in a fast-paced environment and deeply understand technical systems and software? If so, we invite you to join our team as a Technical Support Specialist.

Serve as the first point of contact for customers experiencing technical issues with our gift card service. Respond to inquiries via phone, email, or chat professionally and promptly.

Diagnose and resolve technical issues related to gift card purchase, redemption, and management. Collaborate with our development and IT teams to identify and implement solutions.

To assist customers and internal teams, create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides.

Provide training and guidance to customers on properly using our gift card systems, ensuring they maximise the value of our products.

Monitor and evaluate customer interactions to ensure the highest service quality and satisfaction level.

Collect and analyse customer feedback and technical issues to provide insights for continuous product improvement.

Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Patience and empathy when dealing with customers facing technical challenges.

Proven experience in technical support or a related role, focusing on customer-facing interactions.

Ability to work independently and collaboratively in a team environment.

Strong technical aptitude and the ability to troubleshoot software and hardware issues effectively.

Detail-oriented with excellent problem-solving skills.

Excellent communication and interpersonal skills.

• Opportunity to work with cutting-edge technology in the gift card industry.
• Collaborative and supportive work culture.
• Competitive salary and benefits package.
• Chance to make a meaningful impact on the customer experience.