Major & Complex Loss Claims Handler

Client Services Consultant @ Albion Blake | Engaging Technical Talent

Location: United Kingdom - Remote

Industry: Insurance / Legal

Salary: Up to £80,000 DOE

Overview:

We are seeking an experienced Major & Complex Loss Claims Handler to join a high-performing, specialist claims team. This role offers the opportunity to take ownership of high-value, technically complex third-party claims while working within a forward-thinking, supportive, and fully remote environment.

You will manage a diverse portfolio of significant loss cases from initial instruction through to resolution, exercising a high degree of autonomy while collaborating with internal and external stakeholders to achieve commercially sound outcomes.

This position is ideal for a seasoned claims professional who thrives on complex decision-making, strategic negotiation, and delivering excellent client outcomes on high-value matters.

Key Responsibilities

• Managing a caseload of Major and Complex Loss claims, typically £100,000+ from inception to settlement
• Handling claims across one or more of the following areas: PI, PL, EL, Credit Hire, Property Damage, or other third-party losses
• Proactively investigating liability, quantum, and causation on complex claims
• Instructing and managing panel solicitors, experts, and other third parties
• Applying in-depth knowledge of case law, Civil Procedure Rules (CPR), and pre-action protocols
• Developing and executing effective claim strategies to control indemnity spend and litigation risk
• Leading negotiations on high-value settlements and alternative dispute resolution
• Producing clear, accurate technical reports and reserving recommendations
• Acting as a technical referral point and mentoring junior team members where required
• Building strong relationships with clients, brokers, and internal stakeholders

Key Requirements

• Substantial experience in third-party claims handling, gained within insurance, legal practice, or claims management
• Proven expertise handling major and complex loss claims, ideally exceeding £100k in value
• Strong technical knowledge across PI, PL, EL, Credit Hire, Property Damage, or multi-discipline claims
• Excellent understanding of CPR, litigation processes, and current case law
• Confident decision-maker with strong analytical and problem-solving skills
• Highly skilled negotiator with the ability to manage sensitive, high-exposure claims
• Strong communication and stakeholder management capabilities
  
  Self-motivated, organised, and comfortable working within a fully remote model

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