Claims Handler - Settlements

Overview

Tesco Insurance
• Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU
, United Kingdom
• Permanent
• Apply by 12-Feb-2026

Serving our customers, communities, and planet a little better every day.

Claims Handler - Settlements | Customer Settlement

Salary:
From £27,200 - £34,000 (dependant on experience) + annual bonus & benefits.

Work Level: 1, Permanent

Location:
Newcastle, hybrid*

Training/ Office Attendance: You'll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00
-17:00.
* Once competent in role you'll have the opportunity to move to hybrid working, if certain criteria are met.

Closing Date: Applications close 12th February 2026 at 5pm.

Were looking for Claims Handlers - Settlements to join our Customer Settlement Team in March/ April 2026. In this role you'll proactively manage and settle a portfolio of claims as efficiently and economically as possible, whilst providing a high standard of service to customers and other stakeholders.

You'll use your current experience to effectively ensure claims are handled and settled proficiently, in line with policy cover & legal liability.

• Ensuring that claims are handled and settled efficiently and in the correct technical manner, settling them in line with policy cover & legal liability.
• Handling claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalating complex queries where needed.
• Ensuring the accuracy of reserves, file status, recoveries, and diary management on your caseload.
• Where appropriate, investigating claims to ensure payments are made only where a liability is established.
• Negotiating to control costs, for example regarding liability decisions and recovering our costs
• Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud; taking action as appropriate.
• Negotiating effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.
• Using a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Ensuring compliance with Financial Conduct Authority and Data Protection Act protocols and rules.
• Managing customer complaints proactively, identifying creative solutions to reach a fair resolution; escalating more serious cases to the Team Leader.

The following experience would be beneficial but is not essential:

• Ability to demonstrate an in-depth knowledge and understanding of the principles of Insurance, including indemnity and subrogation.
• Ability to prioritise and manage own caseload independently, demonstrating good planning and organisation. Able to manage a caseload of active claims.
• Sound commercial judgement and ability to exercise logical decision making in relation to claims decisions, including credit hire.
• Sound understanding of vehicle and property damage claims, including liability and knowledge of key case law, industry protocols, and The Road Traffic Act.
• Knowledge of different types of motor claims fraud (fire and theft) and proven investigation skills and an inquisitive mindset.

• Ability to demonstrate an in-depth knowledge and understanding of the principles of Insurance, including indemnity and subrogation.
• Ability to prioritise and manage own caseload independently, demonstrating good planning and organisation. Able to manage a caseload of active claims.
• Sound commercial judgement and ability to exercise logical decision making in relation to claims decisions, including credit hire.
• Sound understanding of vehicle and property damage claims, including liability and knowledge of key case law, industry protocols, and The Road Traffic Act.
• Knowledge of different types of motor claims fraud (fire and theft) and proven investigation skills and an inquisitive mindset.
• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.
• Proficiency in communicating with a range of stakeholders from policy holder…