Property & Liability Claims Handler

Company:

Marsh Commercial

We are seeking a talented individual to join our Marsh Claims Team
. This role will be based in the Bristol office. This is a hybrid role that requires working at least three days a week in the office.

The successful candidate will be responsible for proactively managing a portfolio of predominantly Property & Liability Claims, ensuring service delivery remains aligned to client expectations. You will handle matters efficiently and professionally, maintaining clear and consistent communication with all relevant stakeholders throughout the claims process.

This role would suit a Claims Handler with experience in Property & Liability or Commercial Claims who is looking to further develop their career with a global leader in insurance. The ideal candidate will bring strong communication and stakeholder management skills, together with a proactive, organised, and professional approach to delivering excellent client service.

We will rely on you to:

• Proactively manage an allocated caseload.

• Ensure all client requests and queries are dealt with promptly and accurately.

• Gather all relevant claims information and documentation.

• Provide claims advice to clients, managing expectations and ensuring they are kept informed of all necessary developments.

• Action new claims and report to the relevant insurers within applicable SLA’s and KPI’s.

• Effectively communicate with all key stakeholders, attending internal meetings representing claims.

• Build and manage effective internal and external relationships with all involved parties.

• Ensure all files are maintained and data capture is accurate and up to date.

• Produce claims reports as required.

• Ensure all regulatory process requirements are adhered to.

• Process DA claims in accordance with scheme requirements.

• Ensure claims are accurately reserved.

What you need to have:

• Property & Liability claims experience preferred, other Commercial experience considered

• Effective communication and negotiation skills.

• Problem solving and an open mindset.

• Ability to influence and build relationships.

• Agility for working in a continuous improvement environment.

• Ability to prioritise and organise own workload.

What makes you stand out:

• Property & Liability claims experience.

• CII attained or working towards.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients and communities.

• Our scale provides a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reaso