Managed Services Consultant

Company Description

Aforza is a ground-breaking, fast‑growing start‑up focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.

At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. We want to build applications that our users love, but we also want to make the world a better place. We enable our clients to be more efficient and effective, and we build meaningful partnerships focused on helping them reduce waste by providing best‑in‑class intelligence and automation wherever they conduct their business.

The Aforza Success team is looking for a Managed Services Consultant to ensure that customers continue to drive value from the Aforza platform following implementation. As a Managed Service Consultant, you will support our customers following implementation to help make day‑to‑day enhancements to their Aforza configuration.

In this role you will be on the front lines providing configuration and enhancement support, ensuring a smooth transition to business‑as‑usual following go‑live. With deep product knowledge and a drive to make customers successful, you will help ensure our customers have the best possible experience with the platform.

• Be the first point of contact for customers to assist in business‑as‑usual configuration enhancements to customers’ Aforza implementations.
• Leverage your strong project technical and functional skills, helping create and deliver effective solutions.
• Develop and maintain technical expertise in assigned areas of product functionality.
• Demonstrate exceptional analytical, troubleshooting, and problem‑solving expertise.
• Manage customer expectations and the customer experience to maximize customer satisfaction.
• Actively maintain and participate in job‑related training activities.
• Research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, and manage time effectively in a fast‑paced environment.
• Multitask and perform effectively under pressure.
• Pull from and maintain a knowledge base of common customer queries.
• Work as a team player by contributing, learning, and sharing new knowledge; be self‑motivated, flexible, and take initiative.

• A 2:1 or higher in Computer Science or a closely related degree.
• Previous experience of having undertaken significant coding activities in object‑oriented programming languages such as Java or C#.
• Strong verbal and written communication skills.
• Excellent team player, comfortable working independently.
• Strong interpersonal skills with a blend of conviction, diplomacy, and constructive attitude.
• Strong work ethic, initiative, and drive, with bias for action and comfort with data and insight analysis.

• Competitive salary.
• Share Options – enrolment in the company’s Share Option Scheme.
• Annual Leave – 25 days of entitlement.
• Private Health Cover.
• Life Insurance.
• Pension – Group Personal Pension Scheme with employer contribution.
• Perkbox – membership giving discounts to retailers you use every day.