In-house PSL​/Professional Support Lawyer Manager

Location:

United Kingdom, London

Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up‑to‑date legal knowledge across the spectrum of issues impacting a consumer lender in the UK.

Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential.

Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK:

• Knowledge Strategy:
  Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking.
• Business Facing Communications:
  Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings.
• People Leadership:
  You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business.
• Legislative Tracking & Impact Analysis:
  Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One.
• Legal Training Programme Development:
  Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up‑to‑date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements.
• Strategic Policy Support:
  Co‑ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change.
• External Third Party Engagement:
  Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel.
• Knowledge Management Systems:
  Implement procedures to capture, develop, store, and maintain the know‑how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user‑friendly know‑how banks.

• Qualified solicitor with around 5-10 years PQE (guide only).
• Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable.
• Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred.
• PSL/Knowledge Management experience is strongly preferred.
• A demonstrated ability to lead, coach and inspire a team of lawyers.
• Understanding of the regulatory expectations around Consumer Duty is preferred.
• Ability to apply strategic thinking and strong problem‑solving skills to knowledge capture and dissemination.
• Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs.
• Confidence in written and verbal communications, tailoring content and style to the audience as needed.
• Great relationship building and team working – across our business stakeholders, our broader Legal department and throughout our business’…