Customer Operations Administrator

Responsibilities / Accountabilities

• To ensure our customers sensitive data is handled alongside data protection/compliance policies
• Be discrete about each brand’s business, not divulging information to outside parties
• To promptly arrange delivery to customers and plan orders to be moved through our internal trunking network
• Uphold a professional and friendly telephone manner when speaking to both customers and colleagues providing them with quality and accurate information
• To maintain a high standard of personal presentation at all times
• To liaise effectively with brands and suppliers and customers to support the operation where necessary
• To ensure a team spirit is carried throughout all aspects of the role and across all brands and customers
• To maintain a high level of standards within the office at all times
• To ensure data input is carried out promptly and accurately
• To adhere to all company guidelines and procedures and ensure that all data is held correctly as per the company paperwork retention policy and audit guidelines
• To be flexible in supporting where necessary and be available to work days outside the normal hours of contract including bank holidays and weekends in line with the needs of the business

• Passion for delivering the best customer experience for our retail partners and new customers
• Analytical, to be confident with data, reporting
• Confident working across functions — from IT and Finance to operations
• Excellent written & oral communication skills in person and on telephone
• Problem solver with the ability to act quickly
• Team Working
• Drive and Motivation
• Positive attitude
• Multi-task and the ability to prioritise multiple demands
• Personable and friendly approach

• Previous experience in supply chain logistics administration
• Familiarity with external customer communication
• A good understanding of using G suite
• Experience in Data entry with strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to work alone or in a team
• Comfortable working at a fast pace or hitting deadlines
• Exceptional telephone manner