Sales Administrator

Sales Administrator
NG6, Nottingham
£32,000
Monday – Thursday 8:30am – 5:00pm
Friday 8:30am – 2:00pm
Looking for someone to start asap
Role Purpose
To ensure customer orders are managed accurately and efficiently from the point an order is received through to delivery and invoicing.
The role acts as the main link between the customer, sales and operations/production, making sure orders are processed correctly, progress is monitored, customers are kept updated and any delays or issues are dealt with promptly.
It also ensures shipping and export documentation is completed correctly where required.
Role Responsibilities

· Process and manage customer orders from receipt through to delivery and invoicing.

· Check purchase orders for correct pricing, quantities, lead times and payment terms.

· Allocate stock/parts and accurately enter and update orders on the ERP system.

· Monitor orders through production and keep track of work in progress.

· Liaise with production and operations teams to ensure orders are completed on time.

· Keep customers updated on order progress, delivery dates and any delays.

· Prepare picklists and coordinate packing, dispatch and shipping.

· Raise invoices once orders have been delivered.

· Prepare shipping and export documentation for international orders.

· Obtain and maintain proof of delivery and export records.

· Update customer portals and external shipping systems.

· Investigate and record reasons for late deliveries.

· Build and maintain positive relationships with customers and key accounts.

· Attend internal production/order meetings and communicate any issues or priorities.

· Support the Sales Support Coordinator when required.

· Resolve customer order queries and escalate issues where necessary.

· Maintain accurate customer and order records throughout the entire process.
Skills Required

· Strong communication and customer service skills

· Excellent attention to detail

· Organised with good time management

· Confident managing multiple priorities

· Good problem-solving skills

· Competent with Microsoft Office

· Experience using ERP or order-processing systems

· Previous order processing or sales administration experience

· Export/shipping experience desirable