Order Management Administrator

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

The Order Management Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
• Accurately enter, maintain, and update customer orders within the system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers
• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Manage customer queries relating to orders, delivery, documentation, and invoicing.
• Support the coordination and resolution of service, delivery, and operational issues raised by customers.
• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

• Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project-based environment.
• Ideally have familiarity with ERP systems (SAP S/4
  
  HANA or similar preferred).
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong customer-focus with a proactive and solutions-oriented mindset.
• Strong collaboration and team integration
• Strong IT skills including MS Office

• Competitive base salary
• Up to £7,500 bonus per annum
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations

The annual salary for this position is between £28,500.00-£56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.

This position may be entitled to short-term cash incentives, subject to plan requirements.

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and…