Supply Chain Coordinator

My client, a leading global provider of high-quality care products, is seeking a driven and detail-oriented Supply Chain Coordinator to join their established team in Nottingham.

In this role, you will act as the dedicated main point of contact for a portfolio of key customer accounts. You will oversee the full lifecycle of customer orders from receipt through to delivery, ensuring seamless communication and exceptional service standard delivery.

• Manage day-to-day order processing and management using SAP.
• Monitor stock availability, track delivery progress, and proactively resolve potential logistics or account queries.
• Collaborate closely with internal teams, warehouses, hauliers, and external partners to guarantee orders arrive on time and in full.
• Check order accuracy and communicate clearly with clients regarding delivery details, pricing, returns, or potential delays.
• Utilise SAP, Excel, and internal reporting tools to monitor account performance and identify process improvements.

• Proven experience in customer service, administration, or a similar account-coordination role.
• Intermediate Excel skills (e.g., VLOOKUPs, pivot tables) and comfort working with systems/data.
• Prior experience with SAP or similar ERP systems is beneficial, though not essential.
• Excellent written and verbal communication skills with strong attention to detail and multi-tasking abilities.