Team Manager - Financial Crime

Team Manager - Financial Crime About the role

We currently have an opportunity to manage a Fraud and Disputes team in the busy Financial Crime Delivery department where we are looking for a passionate, people-focused leader to manage a team of up to 12 Fraud Investigators. You will ensure high quality outcomes are delivered for our customers across a broad range of processes within the Account Takeover, Application Fraud and Disputes areas.

In the role you will spend the majority of your time leading through others - coaching, developing, and supporting investigators to deliver continuous excellence within Fraud and Disputes. You’ll also play a key role in driving engagement to ensure the team operates efficiently, compliantly, and with a strong sense of purpose.

• Lead, coach and develop a team of Fraud and Disputes customer facing associates to deliver high-quality outputs in line with regulations and internal SLAs
• Dedicate the majority of your time to people leadership: coaching conversations, performance reviews, and developing individual growth plans
• Create an inclusive, high-performance culture where team members feel supported, heard, and challenged
• Set clear goals and expectations, regularly reviewing progress and offering feedback that drives improvement
• Maintain strong engagement through career development conversations, personal development plans, and recognition of achievements
• Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance.
• Monitor and report on team effectiveness, ensuring accurate data and reporting are delivered monthly to senior stakeholders
• Support the onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning
• Prioritise workloads, align resources effectively, and support delivery of portfolio and change activity.
• Identify and elevate risks, tech issues, or knowledge gaps, working collaboratively to implement solutions that protect our business and customers
• Lead your team through change, supporting process improvements, automation initiatives, and continuous optimisation of operations

• Proven people leadership experience, ideally within a regulated or operational environment
• Strong coaching skills, with the ability to unlock potential and drive performance across individuals and teams
• A proactive, self-motivated mindset, able to manage high volumes, competing deadlines and ambiguity with confidence
• A role model for respectful, inclusive and values‑led leadership, always acting with integrity
• Excellent stakeholder management skills
• Strong analytical skills

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan work spaces and accessible facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

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