Production Office Manager

Go back East Midlands Ambulance Service NHS Trust

The closing date is 11 January 2026

An exciting opportunity has arisen to fulfill the role of the Production Office Manager at East Midlands Ambulance Service NHS Trust supporting the Emergency Operations Centre (EOC).

We are seeking an experienced applicant to support service delivery of the Emergency Operations Centre. You will play a pivotal role in analysing operational resourcing, building robust workforce and 999 call‑forecast plans and ensuring adherence to relevant standard operating procedures. The post holder is accountable to an EOC Senior Manager and will provide leadership in resourcing across the EOC.

To support the EOC Senior Management team in the development and implementation of systems and processes in the areas of resourcing and information and analysis of statistical information relating to the EOC.

The post holder will have a key role in analysing information concerning EOC operational resources, deliver robust plans relating to forecasting to improve and maintain budgetary and financial objectives together with EOC adherence to the management of related standard operating procedures.

The post holder is accountable to the EOC Service Delivery Manager for the delivery of the service by providing strategic expert knowledge, skill and leadership in the speciality area of resourcing service delivery.

The post holder will produce workforce reports and forecasting for EOC leadership—drawing on historical call data, staff availability, events, and rota outputs.

Communicate, negotiate with managers and staff to adopt changes in rota design, resource management and performance to meet demand. Provide advice and instruction on GRS (Global Rostering System) functionality and maintain a supportive, fair and open culture that enables performance standards to be met.

Work with other areas of EMAS to supply workforce information and support service improvements arising from process analysis.

Maintain effective two‑way communication with managers on resource indicators impacting operational cover (sickness, annual leave, vacancies, training, shifting demand, workforce profile).

Lead planning and organisational activities, including long‑term 999 call volume forecasts, workforce planning, day‑to‑day management of the Production Office team, and integrated delivery with Senior Management Team and Duty Commanders.

Ensure equitable relief and overtime allocation within predefined budget limits; ensure rotas comply with Working Time Regulations and Trust policies.

Own data quality and reporting in GRS, producing daily/weekly/monthly outputs; and present performance insights.

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part‑time and full‑time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in‑house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high‑quality emergency care to save lives and make a difference to people
• A first‑class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Communication & Relationship Skills Preparation of complex reports and presentations as required/requested to all EOC…