Loss Prevention Manager - Europe

Direct message the job poster from POP MART

Job Title: Senior Loss Prevention Manager

Location: London, UK - Canary Wharf

Job Type: Full-Time, Permanent

Reports To: EU Head of Operations Support

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS
, and Hirono
.

With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide.

In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain
, and continues to expand into new high‑potential regions.

For more information, please visit  and our Linked In Career Page
.

POP MART is a dynamic, fast‑growing company with a diverse and multicultural team. In this role, you can expect to:

• Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experience
• Collaborate with passionate teams across multiple markets to deliver secure, efficient, and well‑governed retail operations
• Grow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trust

• Monthly appreciation gifts featuring our latest POP MART collectibles
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and professional development opportunities designed to build leadership, analytical, and technical skills
• Regular team events to share ideas, celebrate achievements, and connect across regions

The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations.

Reporting to the EU Head of Operations Support
, you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross‑functional position requires close collaboration with Supply Chain, Retail, HR, Compliance
, and external security partners.

The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets.

• Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high‑quality performance
• Provide strategic direction, set priorities, and ensure accountability across the Loss Prevention function
• Foster a culture of ownership, continuous improvement, and operational excellence

• Develop, implement, and refine a comprehensive European loss prevention strategy
• Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy
• Partner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standards
• Conduct regular risk assessments and compliance audits across stores and warehouses

• Oversee investigations into internal and external theft, fraud, and operational losses
• Collaborate with law enforcement and ensure compliance with local legislation
• Design and implement anti‑theft policies, training, and awareness programmes for retail teams
• Build preventative controls that minimise loss and drive a strong security culture
• Oversee CCTV, EAS, alarm systems, and access control…