Head of People Operations and Business Services

We are looking for an experienced and forward-thinking leader to lead People Operations and Business Services at the FSA. This is a strategic role at the centre of how we support our people, shape our business processes and ensure the organisation has the capability and capacity it needs for the future. You will guide the teams responsible for our core HR services, recruitment and people insights, ensuring that everything from onboarding to data reporting is delivered consistently, legally and to a high standard.

You will help steer the organisation towards modern, insight-led people operations. This includes championing innovation, driving service improvement and shaping approaches that meet the needs of a dynamic and evolving workforce. Working closely with leaders across the FSA, you will play an important role in ensuring our people and business services are aligned with strategic priorities and that colleagues receive excellent support throughout their journey with us.

As Head of People Operations and Business Services, you will oversee the delivery of all HR operational activity, ensuring processes are legally compliant, efficient and reflect best practice. You will provide strategic oversight of our HR System (Workday), working closely with digital colleagues to ensure future developments meet organisational needs and support streamlined, modernised ways of working.

You will lead a high performing recruitment function, shaping a progressive, data driven approach to talent acquisition and ensuring our service remains responsive to workforce requirements. Alongside this, you will guide the People Insights team in providing high quality analysis that supports evidence-based decision making across the organisation. You’ll help develop our new Strategic Workforce Plan, shaping a future focused people plan that ensures the FSA has the talent and capability we need to thrive.

Success in the role depends on strong relationships, and you will work across POC and Corporate Services to ensure joined-up delivery. You will oversee continuous improvement activity, champion value for money and ensure that people data and operational intelligence support the development of the FSA’s long term workforce plans.

If you thrive on improving services, influencing strategic decisions and creating a seamless experience for colleagues across the organisation, we’d love to hear from you.