Head of Client Success

We're AmTrust International - a London headquartered insurance business with offices across the UK and more than 1,900 colleagues in 13 countries. As part of a global group, we partner creatively with leading financial institutions, retailers, and manufacturers to deliver bespoke insurance solutions across international markets.

We're now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office.

This is a pivotal role within our brand new Client Services function. You'll take the lead in shaping how we collaborate with our partners-building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.

To succeed, you'll bring:

• Experience in a similar client facing or operational role, ideally within financial services
• Proven experience of developing and managing third party relationships
• A structured, project management focused approach to resolving operational issues
• Confidence in influencing, negotiating, and collaborating at all levels
• Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
• A vision of how effective relationship management can deliver real commercial benefit
• Knowledge of delegated authority insurance processes (beneficial, not essential)

Interested?
to view the full Job Description. To apply, simply submit your CV and our team will be in touch.