Team Lead-Back-office Financial Operations; Lead - BPM

Role Description

Team Lead – Back Office Operations

Back Office Operations - Finance

Operations Manager

Nottingham (NG1)

Hybrid – 3 days per week in the office

Immediate joiners only (15 days or less notice)

Must have the right to work in the UK

• Lead a back-office finance operations team to deliver agreed service levels and client commitments
• Monitor KPIs and quality metrics, driving corrective actions where needed
• Manage incidents, risks, and process issues, ensuring root cause analysis and resolution
• Support audits, system changes (including UAT), and ongoing process improvement
• Maintain accurate, compliant process documentation
• Plan team capacity and resources to meet operational demand
• Coach, develop, and motivate team members through regular feedback and performance management

• Strong knowledge of back-office financial operations (Bankruptcy, IVA) and customer service processes.
• Knowledge of internal systems, data, products, and services within a financial services environment.
• Understanding of internal incident management and problem resolution processes.
• Proven experience delivering customer satisfaction through data-driven operational processes.
• Experience managing high-volume workloads and multiple priorities.
• Strong understanding of UK regulatory requirements and relevant financial services legislation.
• Demonstrable people management experience, including coaching, performance management, and team development.

• Experience with in the debt and credit industry.
• Experience working in an FCA-regulated organisation.
• Knowledge of data protection legislation and regulatory obligations.

• Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously.
• Strong analytical and problem‑solving capability, able to quickly understand complex and technical information.
• Ability to work effectively under pressure while maintaining high quality and compliance standards.
• Excellent verbal and written communication skills.
• Strong influencing and stakeholder management skills, with the ability to build consensus.
• Sets clear expectations, holds individuals accountable, and drives delivery.
• Resilient, confident, and calm in challenging situations.
• Motivates and inspires others, promoting collaboration and continuous improvement.

• Effectively leads and directs a team towards operational and business deliverables.
• Demonstrates adaptable leadership and management styles to create a high‑performing culture.
• Communicates openly about performance challenges and supports improvement.
• Promotes strong working relationships and acts corporately for collective success.
• Adapts communication style to suit different audiences and stakeholder needs.

If interested, please apply for an immediate discussion with Talent team

Skills Knowledge process outsourcing, Business process management, change management, data analysis,