Service Centre Team Supervisor

Overview

We have an exciting opportunity for 2 Permanent, Full Time, motivated and people focused individuals to join our Service Centre as a Team Supervisor at Southampton City Council (SCC).

Make a Real Difference Every Day

The Service Centre plays a crucial role in supporting residents, tenants and businesses with the services they rely on. We are looking for a people focused Service Centre Supervisor to help lead our frontline teams in delivering excellent customer experiences. In the Service Centre, our purpose is to provide exceptional support to our customers and community. We believe in teamwork, kindness and empathy, ensuring every interaction is completed efficiently and with care, treating others as we would like to be treated.

This mission shapes how we serve, how we lead, and how we work together every day.

As a Service Centre Supervisor, you will support your Team Leader to inspire, coach and develop a team responsible for providing high quality customer service across multiple services. You’ll ensure that your team:

• Get things right first time through strong quality checking and coaching practices.
• Communicate clearly, confidently and consistently with customers.
• Deliver outcomes that reflect our commitment to trust, pride, respect, accountability and customer focus.
• Embrace a digital first culture, adapting processes and sharing best practice to continuously improve service delivery.

You will also deputise for your Team Leader when required and contribute to a positive, supportive and high performing team environment.

We are seeking someone who:

• Loves coaching and motivating people to perform at their best.
• Models high quality customer service and leads by example.
• Works collaboratively across teams and services, fostering relationships built on integrity, support and shared outcomes.
• Brings curiosity, creativity and a willingness to improve how we work.
• Shows resilience, ownership and a “can-do” attitude in a fast paced customer focused environment.

At Southampton City Council, we are proud and passionate about our city, its people, and its future. When you join our Service Centre, you become part of a team dedicated to helping residents live safe, healthy and independent lives, delivering services that make a positive difference every day.

Salary:
The salary band for this role is £32,061 - £36,362. The starting salary is £32,061 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 16.8% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit:
Employee benefits ()

When applying for the role, please refer to the job description and take your time to answer the questions outlined in the application form as this information will be used to shortlist candidates for a face-to-face interview.

We have 2 positions available, one based in Civic Centre, central Southampton, one based in City Depot, First Avenue, Millbrook.

Contact details for informal discussion: For further information and details regarding the position please contact marn or esth

Recruitment contact details: Email: re
Tel:

For more information about SCC please visit Southampton City Council
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