Team Leader, Management

Village Health Group is seeking an experienced and motivated Team Leader to join our progressive and forward-thinking practice, based at our Keyworth site.

VHG is a four-site GP practice serving a patient population of approximately 28,000 patients. We are a member of Rushcliffe Primary Care Network and operate a Total Triage model to ensure patients receive the right care at the right time.

We are committed to innovation and continuous improvement, embracing new technologies, modern telephone systems and digital solutions to enhance patient access and service delivery. Our culture is supportive, collaborative and focused on delivering safe, high-quality patient care.

About theRole

This is a key leadership position responsible for managing the Reception Hub at our Keyworth site and overseeing the daily operational delivery of front-line patient services.

The post holder will provide visible leadership to the Reception Hub team, ensuring high standards of patient service, operational efficiency and compliance with statutory and CQC requirements. Responsibilities include staff supervision, rota management, performance monitoring, telephony oversight, appointment system management and resolving day-to-day operational challenges.

You will work closely with the wider management team and clinical leads to ensure smooth support of clinical delivery, maintain patient access standards and drive continuous service improvement.

About You

We are looking for someone who:

• Has previous management or supervisory experience
• Has experience within a GP practice or healthcare setting
• Is confident leading and developing front-line teams
• Is highly organised, proactive and able to prioritise effectively
• Is IT confident and comfortable using digital and telephony systems
• Demonstrates professionalism, resilience and excellent communication skills

This is an exciting opportunity to play a central role in shaping patient experience and operational excellence within a large, innovative primary care organisation.

We are leading members of Partners Health, a partnership of Rushcliffe GP practices, which supports practice resilience and provides a platform for the development of high quality general practice locally. It has a long track record of innovation and close partnership working across all GP practices in Rushcliffe. VHG is also a leading member of Rushcliffe Primary Care Network (PCN).

If you are passionate about leading teams and delivering outstanding patient service, we would welcome your application.

For more information on this post please contact our Practice Manager:

Tel:

Email:

JOB DESCRIPTION

Reporting to -Practice Manager

Accountable to -Practice Manager

PURPOSE OF THE ROLE

The role manages the daily operational delivery of services to support efficient clinical delivery for a specific practice within VHG. This includes people, administrative, building and operational management that complies with statutory and CQC guidelines

MAIN DUTIES AND RESPONSIBILITIES

Management of the practice staff in the provision of high-quality patient focused service to support the Practice and meet the service demands

Line management of Reception Hub staff

Ensure staff are monitored and developed ensuring professional operational standards and excellence in patient care and safety are implemented and maintained.

Organisation of rotas to ensure an adequate and safe level of staff at all times

• Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change
• Monitor relevant day to day administration, in relation to patient services ensuring it remains effective
• Maintain effective communication both within the Practice and within all the relevant agencies
• Arrange team meetings; prepare agendas and distribute minutes as necessary
• Assist in the development of protocols, review and update as required in conjunction with Practice Manager
• Alongside the HR manager provide a range of HR management services, including recruitment, selection, supervision, training, health & safety, discipline and grievance and delegation of workloads for all members of the Reception team
• Organise and manage meetings to promote good team working across the practice
• Perform regular staff 1-1s and appraisals as required

Operational

• Act as a subject matter expert of IT/Telephony services within the Practice and ensure that the use of the systems are maximised
• liaise with NHIS to solve IT problems and ensure a smooth running of practice information systems
• Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery
• Develop effective working relationships with other leads within the practice to ensure a smooth support of clinical delivery
• Take the lead on ensuring day to day operational problems are resolved to ensure a high-class service for patients
• Ensure compliance with patient confidentiality at all…