Senior Temporary Accommodation Officer

Role

Senior Temporary Accommodation Officer

Fixed term contract/secondment opportunity until March 2027

37 hours per week, Monday – Friday between the hours of 8:00am – 18.00pm on a rota basis

Hybrid Worker

Grade F – Starting Salary £40,777 (Level One) rising to £44,075 (Level Four)

Highwood House, NG3 4HD

We’ve got an exciting opportunity available for a talented individual to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more.

Working for Nottingham City Council offers great benefits. In addition to competitive pay, generous leave, and a pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Council’s Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead, motivate and develop a front‑line team of Temporary Accommodation Officers (TAOs), ensuring they deliver high‑quality, customer‑focused housing support that helps residents sustain tenancies and move into permanent accommodation.

You will assist the Temporary Accommodation Manager with the day‑to‑day running of Highwood House, dispersed properties and other temporary accommodation. Responsibilities include supervising staff performance, allocating caseloads, monitoring rental income procedures and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting and tenancy sustainment.

This is a rewarding opportunity for someone with strong leadership skills and proven experience managing front‑line staff who work with complex or vulnerable customers. If you are passionate about making a difference and thrive in a fast‑paced environment, we would love to hear from you.

• Experience of supervising a front‑line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
• Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits.
• An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.
• Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
• Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.
• Demonstrated ability to manage and deliver under pressure.

Please ensure you demonstrate clearly how you meet the six requirements in your CV & supporting document.

Please note – this vacancy is not open to previous applicants. Only new applications will be considered.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI‑generated responses can feel generic and may not accurately represent who you are.

We recruit fairly and inclusively, showing your real self is what helps you succeed.

Closing Date: 12th March 2026 (11:59pm) – please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: W/c 30th March 2026 – please note this is subject to change.