IFM Contract Manager

Join Our Team as aIFM Contract Manager – Make an Impact Every Day

University of Greenwich, Avery Hill Campus, SE9 2UG

• Monday to Friday
• Total Hours Per Week: 40
• Salary: up to £54,000pa + excellent bonus and benefits package
• Hard FM focus

At Sodexo, we believe that great workplaces inspire great outcomes.

Reporting to the Head of Facilities Management & Workplace Experience, you’ll play a pivotal role in driving IFM operational excellence, ensuring our hard and soft FM services consistently exceed contractual, statutory and customer expectations.

• Leading the delivery of hard and soft FM services across a complex university estate
• Supporting the development and execution of FM and workplace experience strategies
• Ensuring full statutory and non-statutory compliance across all campuses
• Driving consistent processes, performance standards and best practice across operations
• Managing KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk
• Providing accurate, insightful reporting to support data‑led decision making
• Managing campus budgets and financial processes including POs, task orders and receipting
• Overseeing grounds maintenance services and fleet compliance
• Supporting innovation, continuous improvement and smarter ways of working
• Playing a key role in out‑hours and emergency response when required
• Championing Sodexo’s people‑first culture, CSR commitments and safety‑first mindset

• Proven experience in a senior Facilities or IFM management role
• Extensive experience leading both hard and soft FM services within a large, complex contract
• Strong leadership capability with the ability to drive performance across multiple work streams
• Demonstrable success delivering exceptional workplace experience
• Strong commercial awareness with experience supporting account growth and value creation
• Confident stakeholder management, with excellent influencing and negotiation skills
• Analytical, data‑led approach with experience using CMMS and performance reporting tools
• Excellent IT skills including MS Excel, PowerPoint and Office suite
• Flexible, resilient and solutions‑focused approach in a demanding environment

• A competitive salary & excellent benefits package
• Opportunities for career growth and development
• A diverse, supportive and inclusive workplace
• A chance to make a tangible impact on [specific area, e.g., client satisfaction, sustainability, operational excellence]
• Unlimited access to an online mental health and wellbeing support platform
• An Employee Assistance Programme for legal, financial and personal support
• 24/7 access to a virtual GP service
• Exclusive discounts for you, your family and friends through the Sodexo Discounts Scheme
• Membership in the Mercer Aspire Pension Plan to help you save for your future
• Learning and development opportunities to enhance your career growth
  
  A Bike to Work Scheme, supporting both your fitness and the environment

If you're looking for an opportunity where you can bring your passion, skills and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.

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Please note:

Sodexo reserves the right to close this advert early if we receive a high number of applications.

hard fm, facilities management