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Ops: Customer Service Team Lead

Job in Nottingham, Nottinghamshire, NG1, England, UK
Listing for: The Portfolio Group
Full Time position
Listed on 2026-06-10
Job specializations:
  • Management
    Operations Manager, General Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Live Ops: Customer Service Team Lead

The Portfolio Group is seeking a Customer Services Team Leader in Nottingham to lead a team within a busy operational environment. You will ensure high service delivery standards and exceptional customer experiences while coaching and developing your team. The role demands strong leadership and decision-making skills in a fast-paced setting.

As a hands-on leader, you'll manage daily operations, monitor performance, and support your team through challenges. A structured onboarding program is provided, alongside a shift-based work schedule.

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