Partnership & Performance Manager; Calex Events Calex

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

Following a sustained period of organic growth, with further exciting opportunities on the horizon, we are looking to complement our successful team with a Partnership & Performance Manager in our Events Division.

This role will lead the operational delivery, commercial performance, and client satisfaction of one or more of our Partnerships. Sitting at the centre of delivery, you will be responsible for ensuring that your accounts are running smoothly, meeting targets, and delivering measurable impact – all while building trust and long-term relationships with our Partners.

You will take full ownership of the delivery, financial health, and team performance for your area, including managing a blended team of Calex headcount and associate staff, overseeing service quality, driving accountability, and ensuring outcomes are achieved in line with both internal KPIs and Partner expectations.

This is a senior level operational role reporting to our Head of Events that blends commercial responsibility, people management, and leadership – ideal for someone who thrives on accountability and relationship‑building in equal measures.

• Serve as the main point of contact for assigned Partnerships, leading on all aspects of delivery and client engagement.
• Develop strong relationships with key client stakeholders, ensuring their expectations are understood and exceeded.
• Represent Calex in contract reviews, performance meetings, and strategic discussions.

• Lead the successful delivery of programmes in line with contractual KPIs, SLAs, quality standards, and internal benchmarks.
• Coordinate internal delivery teams, ensuring clarity of roles, shared priorities, and proactive communication.
• Use data and insights to drive continuous improvement and issue resolution.

• Own the budget and financial performance of your Partnership area, including forecasting, margin management, and cost control.
• Monitor spend against budget, ensuring maximum value and efficiency.
• Contribute to commercial decisions such as pricing, contract renewals, and growth opportunities.

• Manage a team of delivery and/or performance professionals, setting expectations, providing regular feedback, and supporting their development.
• Create a positive, accountable, and collaborative team culture focused on delivering great outcomes.
• Work closely with HR and senior leaders to support workforce planning and resource allocation across accounts.

• Provide regular updates on Partnership delivery progress, risks, and opportunities.
• Support the development of future‑facing strategies to improve client value and contract performance.
• Help shape operational models and tools to increase effectiveness across the wider partnerships function.

• Proven experience in contract, account, or programme management within a performance‑focused environment.
• Proven experience in Events Management.
• Strong financial acumen – able to manage budgets, control costs, and contribute to commercial decision‑making.
• Excellent client relationship and stakeholder engagement skills.
• Track record of managing and motivating teams to deliver results.
• Confident working with performance data, impact reporting, and delivery dashboards.
• Ability to source and manage…