Library Manager

Library Manager – Job n 5298430

Pay Rate: £20.96 per hour PAYE

Hours per week: 35 Monday – Friday, 9:00-17:00

Location: Morden SM4 5DX

Contract Length: 12 months

DBS: Enhanced DBS required upon appointment.

• Minimum 2 years' experience working within a library service.
• Minimum 2 years' experience managing staff, including rotas, performance management, training and development.
• Strong leadership skills with the ability to motivate and support a team.
• Experience delivering excellent customer service in a public-facing environment.
• Experience monitoring performance, meeting targets and driving improvements.
• Strong communication and organisational skills.
• Good IT skills and confidence using multiple systems.
• Understanding of how libraries support local communities.
• Ability to build positive relationships with customers, partners and stakeholders.

• Lead, motivate and manage library staff, volunteers and contractors to deliver high-quality customer service.
• Manage recruitment, induction, training, performance management and staff development activities.
• Conduct regular one-to-one meetings, appraisals and development planning for team members.
• Oversee rota management and resource deployment to ensure effective service delivery.
• Ensure compliance with Health & Safety, safeguarding, council policies and audit requirements.
• Take responsibility for the management and maintenance of library buildings and facilities.
• Monitor performance against service targets and implement improvement plans where required.
• Build strong relationships with local communities, partners and stakeholders to promote library services.
• Support the delivery of local and national campaigns, events and community initiatives.
• Handle customer feedback and complaints professionally, ensuring timely resolution.
• Promote digital inclusion and support customers in accessing technology and online services.
• Monitor budgets and income targets, ensuring resources are used effectively.
• Act as a key holder and respond to emergency call-outs when required.
• Contribute to service development, innovation and the implementation of new ways of working.

• Minimum two years' experience working within a library service.
• Minimum two years' experience managing staff, including supervision, performance management, training and development.
• Proven ability to lead, motivate and develop high-performing teams.
• Experience managing service performance, setting objectives and delivering continuous improvement.
• Strong understanding of how libraries contribute to community needs and local authority priorities.
• Excellent customer service, communication and interpersonal skills.
• Experience building effective relationships with stakeholders, partners and local communities.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Confident using a range of IT systems and digital technologies.
• Experience monitoring targets, analysing performance data and implementing action plans.
• Knowledge of Health & Safety requirements and building management responsibilities.
• Ability to work flexibly and adapt to changing service needs.

• Experience managing volunteers within a public-facing service.
• Experience working within local government or public sector services.
• Experience managing budgets and income targets.
• Experience leading service change, transformation or improvement projects.