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CX Performance Lead

Job in Nottingham, Nottinghamshire, NG1, England, UK
Listing for: Job Search Place Limited
Full Time position
Listed on 2026-06-18
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Real-Time CX Performance Lead

The Boots Company PLC is seeking a CX Operations Performance Manager to oversee real-time performance at their Customer Support Centre in Nottingham. This pivotal role involves managing the day-to-day operational performance, ensuring service quality, productivity, and customer satisfaction.

The ideal candidate will have significant experience in performance management, excellent decision-making skills, and the ability to thrive in a fast‑paced environment. The position offers a range of rewards, including a retirement savings plan and generous employee discounts.

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