Team Leader Customer Services

Job in Nottingham, Nottinghamshire, NG1, England, UK

Listing for: Parent TEST TJ Company 1

Full Time position
Listed on 2026-06-18

Job specializations:

Management
Program / Project Manager, Operations Manager, Client Relationship Manager

Salary/Wage Range or Industry Benchmark: 38447 - 40470 GBP Yearly GBP 38447.00 40470.00 YEAR

The role

Team Leader - Customer Contact

Location:
Beeston, Nottingham, NG9 1LA

Contract:
Permanent based on a 37.5hr week

Salary Banding: £38,447 - £40,470

We're looking for a motivated and experienced Team Leader to guide and inspire our Contact Centre team in delivering outstanding service to our customers.

In this role, you'll be responsible for leading daily operations, managing performance, and driving continuous improvement, while ensuring an excellent customer experience across telephony and digital channels. You'll play a key part in helping us achieve both team and corporate KPIs, particularly within housing, property repairs, and maintenance services.

Key Responsibilities

Lead, coach and motivate a team to achieve challenging KPIs and service targets
Manage day-to-day workflows, delegate tasks, and provide clear direction
Act as a key escalation point for complex customer queries, including supporting the Out of Hours Repairs service
Ensure exceptional customer experience across all contact channels
Monitor performance and implement improvement plans to drive results
Support effective resource planning and operational delivery
Foster a collaborative, engaged and high-performing team culture

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