Senior property manager; portfolio

Management of a portfolio of key client (known as portfolio client) properties, delivering services in line with our Cluttons values and guiding principles, as well as being a point of support and guidance for the team.

The Senior Property Manager is responsible for ensuring that the properties they manage stay in good condition and remain compliant with legislation and best practice. Senior Property Managers have many different day-to-day responsibilities, such as managing all aspects of the properties they manage, client and tenant liaison, making sure that the needs of the property are met, and maintaining a high standard of professionalism across every property.

They are also there to provide support, setting an example and encouraging the team to consistently strive to reach personal, team and business goals.

As a senior

• Proactively help others on the team while still delivering excellent work
• Actively shape and drive a positive team culture, setting an example for others in terms of attitude and attributes
• Put company and team goals ahead of own goals in day-to-day work; having a “we’re all in this together” mentality and recognising that if one of us succeeds it lifts all of us up
• Be empathetic for those who are going through the lessons that you learned and strive to help accelerate them through those times
• Transform broad ideas into thoughtful solutions that can be implemented
• Dig in, learn, and think about the long-term goals for the team and company
• Be a representative of your team to the rest of the business

As a property manager

• To be the primary contact representing Cluttons with designated portfolio clients
• To undertake the day-to-day management of a designated portfolio of properties
• Ensure properties are prepared for a new tenancies/renewal of tenancies
• Supervise tenants’ maintenance requests including liaising with contractors, preparing specifications, tendering, and supervising works where necessary
• Oversee refurbishment and other larger works as necessary, including pre and post tenancy work
• Ensure properties meet their regulatory and statutory requirements and ensure that all health and safety audit documentation is up to date
• Visit properties at least twice a year, completing an inspection report and recording information on health and safety matters
• Negotiate, instruct, and manage the swift return of deposits
• Arrange re marketing as appropriate
• Consider rental returns and set marketed rent levels with the assistance of local lettings agencies, negotiating new lets, renewals, and terminations accordingly and managing the overall rent roll to achieve the clients desired returns
• Ensure voids are kept to a minimum and targets are met
• Work closely with lettings negotiators to generate new business opportunities and develop and grow exiting client base
• Authorise and approve invoices for payment being satisfied that the works or supply represented by the invoice has been properly incurred
• Arranging payment for service charge and ground rent invoices
• Monitor tenant debtors and ensure appropriate steps are taken to pursue debtors
• Ensure the maintenance and updating of the computerised property records system
• Deliver excellent customer service and communication
• Build trusted relationships with colleagues, landlords and tenants
• Maintain partnerships with suppliers and contractors to ensure best pricing and quality service
• Able to serve section 21, 8, 48 notices with prescribed information as and when required
• Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

• Lettings Property Management experience is essential
• ARLA or IRPM qualified (desirable)
• Educated to A-level standard (or equivalent) or qualified by experience
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
• Ability to prioritise workload and work effectively in a high-pressured environment
• Ability to deal with difficult situations
• Ability to work under pressure
• A proficiency in the use of MS Office including Outlook, Word, and Excel
• Strong team ethic, with the…