Chief of Staff

About the Role

Contract type:
Permanent

Hours:

Full-time, 35 hours

Location:

Head Office, Nottingham (Hybrid working, minimum 2-3 days per week)

Here’s a taste of what you will be doing as a Chief of Staff at Nottingham Building Society:

• Shape and drive strategy: Lead the strategic planning process across the organisation, partnering with the CEO, ExCo, and PMO to develop, challenge, and execute initiatives aligned to our long‑term vision
• Turn insight into impact: Synthesise market intelligence, customer insights, and internal data to identify risks, opportunities, and emerging trends that inform decision‑making
• Deliver executive‑level performance insight: Define KPIs, track progress, and produce clear, high‑quality reporting and narratives for Executive and Board audiences
• Act as the CEO’s strategic right hand: Lead cross‑functional priorities, support decision‑making, and ensure alignment and delivery across the CEO’s direct reports
• Lead high‑impact projects: Identify organisational challenges and provide direction, guidance, and hands‑on leadership to deliver meaningful outcomes
• Own the operating rhythm: Design and manage executive cadence, ensuring structured governance, prioritisation, and consistent progress across strategic initiatives
• Enable executive effectiveness: Oversee the Business Manager/EA function, create impactful agendas and materials, and ensure seamless coordination across Ex Co
• Strengthen communication and alignment: Partner with Communications and Company Secretariat to deliver consistent, engaging messaging and ensure clarity across the organisation

• Strategic and commercially astute: You bring a strong understanding of market dynamics, competitors, and emerging technologies, and can translate insight into clear strategic direction and business impact
• An exceptional storyteller: You are highly skilled at synthesising complex data into compelling narratives and presentations that influence Executive and Board‑level decision‑making
• Execution‑focused and delivery‑driven: You have a proven ability to manage multiple priorities, lead projects, and ensure delivery of strategic initiatives in fast‑paced, high‑visibility environments
• Analytical and insight‑led: You combine strong problem‑solving capability with experience in financial and operational analysis to inform decisions and identify opportunities
• A credible and influential relationship builder: With high emotional intelligence, you build trust quickly, act as a trusted sounding board, and influence stakeholders across all levels of the organisation
• Customer‑focused with strong commercial and risk awareness: You balance a deep commitment to customer outcomes with sound commercial judgement and an understanding of governance and risk
• Experienced in strategic and transformational delivery: You have a track record of delivering or supporting large‑scale change, transformation, or cross‑functional programmes
• Qualified and confident at senior level: Degree educated (or equivalent experience), with the presence, credibility, and communication skills to operate effectively with senior leadership and Board stakeholders

• Competitive Package
  :
  Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays
• Health & Wellbeing
  :
  Access to Bupa healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work
• Work‑Life Balance
  : 35‑hour working week for full‑time roles, with flexibility to help you perform at your best
• Career Growth
  :
  Ongoing personal and professional development, we’ll support your ambitions and help you grow your potential
• Inclusive Culture
  :
  Be part of a friendly, values‑led team that genuinely cares about doing the right thing for colleagues and customers
• Giving Back
  :
  Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation
• Sustainability Focus
  :
  Join a business committed to reducing its carbon footprint and making a positive impact on the environment
• Free access to Octopus Money
  :
  Financial coaching & tools that help you plan, manage, and make the…