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FCA-Compliant Complaints Team Lead (AI-Driven
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-08-07
Listing for:
lendable
Full Time
position Listed on 2026-08-07
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
lendable in London/Kent is seeking a Complaints Team Leader to guide a team of Complaints Officers, ensuring targets are met while upholding FCA regulations and DISP standards. You will leverage AI and data analytics to streamline operations and identify efficiency gains.
Working closely with Product and Operations, you will turn customer insights into improvements, coach colleagues, review performance metrics, and foster a culture of continuous development and professional excellence.
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