More jobs:
Director, Workforce Management & Verint Modernization
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-08-10
Listing for:
American Express
Full Time
position Listed on 2026-08-10
Job specializations:
-
Management
Change Management, Project & Program Management
Job Description & How to Apply Below
American Express in the United Kingdom seeks a Director of Workforce Management to modernize and own the Verint WFM product, guiding forecasting, scheduling, staffing optimization and operational performance across a large-scale contact center.
You will partner with Operations, Technology, Digital Product and Analytics to deliver scalable solutions, drive continuous improvement, and lead a high-performing product management team in a hybrid work model.
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