General Manager- Dual Site- Jockey Club Experiences

General Manager
- Nottingham & Market Rasen Race Courses | Full-Time / Permanent

Up to £50000 + Company car/Car allowance, excellent benefits, including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club’s racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year.

Jockey Club Experiences delivers exceptional race day experiences through great people; and amazing customer service and providing ‘Legendary Experiences’ to all our customers at our event days.

The core function of this role is to lead a team in delivering the race-day and non-race-day experiences for the Jockey Club customers. There is a fixed team of ~5, supported on event days by up to 20 chefs, 30 managers and up to 300 front line operational team members.

• Stabilising and improving operational delivery across two sites.
• Setting clear expectations and maintain high standards.
• Building capability within management and core teams.
• Driving consistency and accountability.
• Navigating a complex client environment that is undergoing organisational change.
• Building trust and credibility with senior stakeholders.
• Delivering sustainable commercial and operational improvements.

• Lead the delivery of exceptional operational standards across Nottingham and Market Rasen Racecourses, creating a culture where consistency, quality, safety and guest experience are non-negotiable.
• Provide visible leadership across all areas of the operation, ensuring robust planning, execution and post-event review processes are in place to drive continuous improvement and operational excellence.
• Establish, measure and maintain clear operational standards across hospitality, retail, conference and events, ensuring all teams operate in line with company policies, client expectations and best practice.
• Drive a culture of accountability through the effective use of operational performance metrics, audits, guest feedback and financial performance indicators, identifying opportunities for improvement and ensuring corrective actions are delivered.

• Lead, inspire and develop a multi-site management team, creating a high-performance culture focused on accountability, collaboration and continuous improvement.
• Invest heavily in the development of venue leadership capability, ensuring managers are equipped to make decisions, solve problems, lead their teams effectively and deliver consistent business results.
• Provide coaching, mentoring and succession planning across the management structure, creating a sustainable pipeline of talent and future leaders.
• Build team engagement through visible leadership, clear communication and consistent recognition of high performance.

• Act as the senior operational representative for Jockey Club Experiences across both racecourses, developing trusted and credible relationships with key client and internal stakeholders.
• Work collaboratively with client leadership teams during a period of organisational evolution and change, providing stability, operational expertise and constructive challenge where required.
• Demonstrate strong stakeholder management skills, balancing client priorities, operational requirements and commercial objectives to achieve successful outcomes for all parties.
• Represent the business with professionalism and credibility,…