Chief Business Officer; CBO Job Nottingham area,England UK,Management

Closing date:
Sunday, 20th September 2026 Interviews :
Week commencing 5th October 2026 Full-time. Harmless operates a 4-day working-week model with full-time staff working 32 hours per week. £40,307 per annum, pro rata, rising to £41,516 per annum, pro rata, on successful completion of a probationary period.

MAIN PURPOSE AND SCOPE OF THE JOB

As Harmless expands its position as a national centre of excellence for self-harm and suicide prevention, the Chief Business Officer (CBO) will join the Senior Leadership Team (SLT) to drive corporate growth, expand market reach, and oversee high-level strategic partnerships and business operations. As a senior executive reporting directly to the Chief Executive Officer (CEO), the CBO bridges high-level strategy and day-to-day commercial execution.

Drive long-term growth and profitability for Harmless CIC through strategic partnerships, new markets, and client relationships. Sitting as an executive peer alongside specialist leads - the Chief Academy Officer, Chief Clinical Officer, Chief Service User Care & Experience Officer, and Chief HR Officer, the COO takes direct operational ownership of Business Development, Strategic Partnerships, Strategic Planning, Brand Positioning and Financial and Operational Oversight.

Position in the organisation:
Senior Leadership Team (SLT) Reports to Chief Executive Officer (CEO)

DUTIES AND

KEY RESPONSIBILITIES

Strategic Finance Management

Financial Oversight:
Provide primary executive oversight of overall budgeting, forecasting, resource allocation, cash flow management, and long-term financial modelling in direct partnership with the Finance Manager.
Pricing & Contract Modelling:
Establish pricing structures, cost models, and profit and margin targets for public sector tenders, NHS Integrated Care Board (ICB) contracts, local authority SLAs, and corporate partnerships.
Compliance & Governance:
Safeguard financial governance, risk matrices, annual audits, and statutory reporting within the Community Interest Company (CIC) framework.

Brand Positioning, Marketing & Business Growth

Brand Advancement:
Lead national marketing, PR, and communications strategies to strengthen brand recognition for Harmless CIC and its specialised delivery arms (The Tomorrow Project and Fearless).
Business Growth:
Identify and secure diverse, multi-stream funding across public sector commissioning, corporate patrons, charitable foundations, and commercial trading.
Cross-Departmental Commercialisation:
To work alongside clinical, training, education and other areas of business to achieve commercial aims and objectives.
Lead Generation and Client Acquisition :
Identifying and qualifying potential high-value clients.
Pitching products or services to prospective buyers and stakeholders.
Market Research and Analysis:
Researching sector trends, competitor activity, and new geographic or product markets.
Identifying opportunities and growth potential.

Operations, Facilities & Infrastructure

Business Operations:
Direct non-clinical central functions, including IT infrastructure, facilities, administrative workflows, and business support teams.
Systems Optimisation:
Modernise internal tools, data systems, and CRMs to eliminate operational friction and improve cross-departmental coordination.
Multi-Site Facilities:
Oversee property management, health & safety compliance, and physical logistics across central headquarters and regional operations.

Senior Leadership Integration

SLT Integration:
Act as an active, collaborative member of the executive team, embedding commercial discipline and operational clarity into organisational decision-making.
CEO Operational Partner:
Translate the CEO's strategic vision into sustainable business infrastructure and actionable operational plans.
Values-Led Leadership:
Champion an empathetic, trauma-informed, and compassionate leadership approach that reflects Harmless 's core user-led ethos.

Skills, knowledge, and experience

Executive Leadership:
Proven track record in a senior business or operational leadership role (Essential)
Specialism:
Knowledge and Experience of working within a social enterprise, CIC, non-profit, or healthcare provider. (Desirable)
Financial:
Extensive experience overseeing complex budgets, financial compliance, and contract negotiations. (Essential)
Marketing & Growth Vision:
Successful background in brand positioning, public sector bidding/tendering, and driving top-line revenue growth across multi-faceted organisations. (Essential)
Process &…