Senior Manager Regional Service Delivery GB & EMENA

Position Title:

Senior Manager Regional Service Delivery GB & EMENA Position Type:
Regular
- Full-Time

Requisition  In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About the Role This is a career-defining opportunity for a seasoned technology leader who wants to operate at the intersection of digital transformation, operational excellence, and global scale. As Sr Manager, Regional Service Delivery EMENA/GBI , you'll be the critical link between our global Digital Technology organisation and our business teams across Europe, the Middle East, North Africa, Great Britain, and Ireland.

Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll lead a geographically diverse function spanning the UK, France, and the Netherlands - while influencing outcomes across the entire EMENA/GBI footprint. This role is not just about keeping the lights on. It's about shaping how a global food company transforms through technology.

Location:

Scarborough, GB or Amsterdam, NL What You'll Be Doing Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial accountability for operations in the UK, France, and the Netherlands Owning the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing Driving large-scale organisational change management to embed a data-driven culture across EMENA/GBI Overseeing cutting-edge technology domains including AIOps, Cloud Modernisation, and Cybersecurity within manufacturing environments Monitoring service performance metrics and using data-driven insights to continuously improve quality, speed, and customer satisfaction Ensuring compliance with relevant regulatory requirements and company policies across all regions Acting as a trusted liaison to senior stakeholders, reporting clearly on progress, risk, and results Building, coaching, and retaining high-performing, diverse teams - and fostering a culture where innovation and continuous improvement genuinely thrive What You'll Need to Be Successful A Master's degree in a technical field 10 years of experience leading technology teams, including at least 5 years in a global or matrixed manufacturing environment Certifications in ITIL 4 Master, PMP, or COBIT Proven track record of delivering IT services in a production or manufacturing environment Direct experience overseeing regional service delivery across multiple countries - ideally including the UK, France, and the Netherlands Demonstrable involvement in setting up or ramping up a new manufacturing plant or similar large-scale operational project A history of hitting operational targets across customer satisfaction, cost efficiency, and compliance The ability to lead diverse teams through complexity, change, and ambiguity - with clarity and calm Benefits Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips.

Alongside a competitive salary, you'll enjoy:
Private healthcare cover Annual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pension Excellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum of 12% of your salary 25 days' annual leave from day one, plus bank holidays (increasing with service), with the option to buy or sell up to 5 days per year Life insurance cover for peace of mind Enhanced…