Care Manager, Supported Living Services

Job Types: Full-time, Permanent

Location:

Reigate, Redhill, Surrey (across multiple Supported Living services)
Salary: £39,346 per year

Hours:

37.5 hours per week

We are looking for an experienced, resilient and hands‑on Care Manager to lead across multiple Supported Living services, supporting adults with complex needs while driving consistency, quality and cultural improvement across dispersed teams.

This role spans four services across Reigate and Redhill, supporting individuals with learning disabilities, autism, mental health needs and behaviours that require structured and person‑centred support approaches. You will need to be confident working across sites, managing competing priorities and maintaining strong operational oversight within services that are actively evolving through change and development. The role requires a visible, proactive leader who is grounded in practice, able to balance day‑to‑day engagement with wider service accountability, staff development and quality assurance.

The Care Manager will oversee four Supported Living services, supporting around 20 adults with learning disabilities, autism, mental health needs and complex health requirements.

This is a hands‑on leadership role managing a team of 12 permanent and 3 bank staff, ensuring the delivery of safe, high-quality and person‑centred support that promotes independence, wellbeing and positive outcomes. The Care Manager will take responsibility for driving service improvements, embedding best practice, maintaining compliance and developing a motivated and high‑performing team.

The role is split across services, head office and occasional support shifts, requiring flexibility and a strong presence across all locations while consistently leading by example.

• Lead and manage multiple Supported Living services, ensuring safe, high‑quality, person‑centred care.
• Inspire, coach and develop a team of Support Workers and Lead Support Workers to deliver excellent outcomes.
• Ensure compliance with CQC standards, legislation, safeguarding requirements and organisational policies.
• Oversee care planning, risk assessments and digital records, ensuring they remain accurate and person centred.
• Build positive relationships with individuals, families, healthcare professionals, local authorities and external agencies.
• Support individuals with a range of complex needs, including learning disabilities, autism, mental health and complex health conditions.
• Monitor service quality, investigate incidents and implement continuous improvements.
• Lead assessments for new referrals and support successful service transitions.
• Manage staffing, recruitment, inductions, supervision, performance management and rota planning.
• Ensure services operate within agreed budgets while maintaining excellent standards of care.
• Promote Positive Behaviour Support, least restrictive practice and the principles of the Mental Capacity Act.
• Participate in the on‑call rota following probation (approximately every 12 weeks with additional payment).

• Previous management or strong deputy management experience within Health and Social Care.
• Experience leading teams within Supported Living, Residential Care or complex community services.
• Confidence managing multiple services, competing priorities and organisational change.
• Strong knowledge of CQC regulations, safeguarding, person‑centred care and relevant legislation.
• Excellent leadership, communication and organisational skills.
• Experience supporting adults with learning disabilities, autism, mental health needs or complex behaviours.
• Ability to build positive relationships with professionals, families and multidisciplinary teams.
• Full UK driving licence and access to a vehicle for…