Deputy Practice Manager

Deputy Practice Manager post at Welton Family Health Centre, a GP surgery, supporting the Practice Manager and GP Partners in running the practice day to day and covering for them when absent. Work includes leading the non-clinical teams, keeping policies and CQC compliance in order, and driving service improvement. Finance is a large share of the role, covering budgets, bookkeeping, ledgers, payroll support and monthly reconciliations.

Candidates need prior practice or healthcare management experience and a solid grounding in financial administration.

• Deputise for the Practice Manager during periods of absence
• Lead reception, administration and wider non-clinical teams
• Maintain policies, procedures, governance systems and CQC compliance
• Support the Practice Manager with the smooth running of the practice
• Lead service improvement, workflow redesign and new system implementation
• Build working relationships with GP Partners, staff, patients, the PCN and external organisations
• Prepare, monitor and review practice budgets, cash flow and forecasts
• Maintain accurate financial records and oversee bookkeeping
• Manage purchase and sales ledgers, supplier invoices, payments and credit control
• Support payroll preparation, pensions administration and reconciliations
• Monitor income from NHS contracts, enhanced services, PCN activity, claims and private work
• Complete monthly bank, income and expenditure reconciliations and investigate discrepancies

• Experience in practice management, healthcare administration, business management or a comparable leadership role
• Practical experience of financial administration, budgeting, bookkeeping or management accounts

• Strong IT skills, including Microsoft Office and financial systems
• Excellent communication, leadership and interpersonal skills
• Working accurately, using initiative and keeping information confidential
• Flexible, solutions-focused approach committed to high-quality patient services
• Strong organisational and problem-solving skills
• Confident, approachable manager able to handle sensitive financial and personnel information

• Previous experience within general practice, primary care or the NHS
• Knowledge of GP contracts, QOF, enhanced services, PCNs and CQC standards
• Experience of Systm One or another clinical system
• A relevant management, finance, bookkeeping or accounting qualification

• Supportive team culture
• Work-life balance